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Demo mode active: This is a simulation. No real charges or reservations will be made.
Important booking information
Confirmation Deadline: 5
Reservations must be confirmed at least 5 days before the scheduled arrival. Unconfirmed reservations may be automatically cancelled to release the rooms.
Confirmation Grace Period: 3
After you submit a reservation, the hotel has at least this many days to confirm it before any automatic cancellation may apply (including time for bank transfers that may not clear over weekends).
Free cancellation window
Guest cancellations made more than 48 hours before check-in are free of charge.
Penalty calculation basis: Reservation total
Cancellation penalties are calculated as a percentage of the Reservation total unless otherwise stated.
Guest cancellation penalty
If the guest cancels after the free period, up to 100% of the applicable amount may be retained.
Hotel cancellation (guest refund)
If the hotel cancels before arrival, no penalty is charged to the guest (0% retained by default).
No-show penalty
No-show or failure to arrive may result in a charge of up to 100% of the card guarantee or applicable amount.
Early departure penalty
Early departure after check-in may incur a penalty of up to 50% of the applicable amount.
Incident / no-pay penalty
Incident or failure to pay during the stay may incur a penalty of up to 100% of outstanding charges.
Unpaid balance penalty
Leaving with an unpaid balance may incur a penalty of up to 100% of the amount owed.
Non-refundable prepayment
Fully prepaid reservations may be non-refundable; up to 100% of the prepayment may be retained on cancellation.